Shipping and Delivery Policy for Online Mental Healthcare Services

At The Prime State, we are dedicated to providing accessible and convenient mental healthcare services through our online platform. As our services are delivered digitally, the traditional concept of “shipping” physical products does not apply. Instead, this policy outlines how you can access and receive our online mental health support.

1. Service Access and Delivery:

• Appointment Scheduling: Therapy, coaching, or consultation sessions are scheduled online through our platform. You will be able to view available time slots and book appointments with your chosen mental health professional based on their availability and your preferences.
• Virtual Session Delivery: All scheduled sessions will be conducted virtually via secure video conferencing or other approved communication methods integrated within our platform. You will receive clear instructions and links to join your scheduled sessions.
• Digital Resources: Access to digital resources, such as worksheets, educational materials, or progress tracking tools, will be provided directly through your secure client portal. These resources will be available for you to view and download as needed.
• Asynchronous Communication (if applicable): If your service plan includes asynchronous communication (e.g., secure messaging with your therapist), responses will be provided within a timeframe outlined by your mental health professional and our service guidelines. Please note that asynchronous communication is not a substitute for scheduled live sessions.

2. Appointment Confirmation and Reminders:

• Upon successful booking of an appointment, you will receive a confirmation email with the date, time, and details of your session, including instructions on how to join.
• We will also send you reminder notifications via email or SMS prior to your scheduled appointment to help you stay informed. Please ensure your contact information is accurate and up-to-date in your profile settings.

3. Technical Requirements:

• Accessing our online services requires a stable internet connection, a compatible device (computer, tablet, or smartphone) with a functioning camera and microphone, and a supported web browser or our mobile application.
• It is your responsibility to ensure that you have the necessary technical equipment and internet access to participate in your virtual sessions. We are not responsible for technical issues on your end that may disrupt your access to services.

4. Cancellation and Rescheduling:

• Our cancellation and rescheduling policy is outlined in our Terms of Service and will be communicated to you during the registration process and within your client portal. Please refer to this policy for information regarding deadlines and any applicable fees for late cancellations or missed appointments.

5. Support:

• If you experience any technical difficulties accessing your account, scheduling appointments, or joining your virtual sessions, please contact our support team at support@theprimestate.com or +91 8377 823 823 during 9 am – 9 pm IST.

6. Data Security and Privacy:

• We are committed to protecting your privacy and the security of your personal and health information. All communication and data transmission within our platform are encrypted and comply with relevant data protection regulations. Please refer to our Privacy Policy for more detailed information.

7. Policy Updates:

• We may update this Shipping and Delivery Policy from time to time. Any changes will be posted on our website, and we may notify you directly of significant updates.

By accessing and using our online mental healthcare services, you acknowledge that you have read, understood, and agree to this Shipping and Delivery Policy.